Frequently Asked Questions

Simply visit the Shopify App Store, search for "ZS Subscriptions", and click "Install". Once installed, the app will guide you through a quick onboarding process.

The app requires access to Manage Subscriptions, Customer Data, and Order Data to securely automate billing and manage subscription contracts.

Yes, it is fully compatible with all Online Store 2.0 themes. For older vintage themes, you may need to manually add a small piece of liquid code.

Typically, you can have your first subscription plan live within 5 to 10 minutes after installation.

No coding knowledge is required. Everything from rule creation to widget placement is done via a user-friendly dashboard and the Shopify theme editor.

A subscription contract is Shopify's native way of storing a customer's intent to be charged recurringly. ZS Subscriptions uses this secure vault to trigger payments.

A rule is a template that defines the billing frequency (e.g., every 30 days), the products it applies to, and any discounts offered to subscribers.

Yes, you can create multiple rules for one product (e.g., Monthly and Quarterly) and the customer can choose their preference on the product page.

You can set a percentage or fixed-amount discount within the rule. This discount is automatically applied only to the subscription option.

Auto-charging is for product deliveries. Membership tags the customer, allowing you to provide exclusive content or access to a "Members Only" area.

Yes, you can set a maximum number of cycles (e.g., 12 months), after which the subscription will automatically expire.

Absolutely. In the rule settings, you can choose "All Products" to apply the subscription logic globally.

Go to Settings → Widget. You can customize the background, text, and border colors to match your brand perfectly.

For maximum conversion, we recommend placing the widget immediately above the "Add to Cart" button.

Yes, the widget is fully responsive and automatically adjusts its layout for mobile and tablet screens.

Yes, under Settings → Translations, you can change labels like "Subscribe & Save" to any language.

The widget only appears on products that are explicitly linked to a Subscription Rule. Check your rule settings to ensure the product is included.

Yes, in the widget settings, you can toggle off the one-time purchase option to make the product subscription-only.

Extremely secure. ZS Subscriptions never stores or sees your customer's credit card data. All payments are handled by Shopify's PCI-compliant vault.

The app triggers a "Dunning" process, where it retries the charge and emails the customer to update their payment method.

Yes, in Settings → Billing, you can set how many times the app should retry a failed payment and the gap between retries.

Since each renewal creates a real Shopify order, Shopify's native tax engine calculates taxes based on your store's settings.

Yes, the app supports all currencies accepted by your Shopify store.

Yes, you can issue refunds directly through the Shopify Order admin. ZS Subscriptions will sync the order status.

It's a self-service area where logged-in customers can pause, resume, skip a delivery, or cancel their subscription without emailing you.

In your Shopify Theme Editor, add the "ZS Subscriptions Portal" block to your Account page template.

Yes, if configured in the app settings, customers can swap their current subscription product for another one from the same rule.

The billing cycle is halted. No charges will be made until the customer resumes the subscription or the pause period ends.

Yes, you can disable self-cancellation in Settings → Portal, forcing customers to contact support to cancel.

Yes, since subscription contracts are tied to a customer's identity, they must be logged into their Shopify account.

MRR (Monthly Recurring Revenue) is the total predictable revenue you earn every month. It is calculated by summing the value of all active subscriptions.

We recommend using the Customer Portal to allow 'skipping' and implementing 'Loyalty Rewards' to incentivize long-term stays.

Yes, in Automations → Loyalty, you can set a rule to automatically apply a discount after a customer reaches X number of renewals.

Yes, we provide a robust API that allows you to manage contracts and billing cycles from your own external dashboard.

Yes, using the Bulk Actions tool, you can reschedule all active contracts to a specific date.

A product swap replaces the item in the current contract without cancelling the subscription, ensuring the billing cycle remains uninterrupted.